OTM’s QA automation secured Fresnapf’s e-commerce app for millions of users

By taking full ownership of mobile automation and performance testing, our expert improved pass rate from 80 to 94%, preventing critical bugs from reaching production and our client’s customers.

Client
Europe’s largest specialty pet retailer, €4B turnover in 2023, ~1,900 stores in 13–14 countries
Engagement
Outstaffing by Time and Material. started 2022, ongoing
People
1 FTE, full-time, Senior QA Automation Engineer
Setup
Remote, integrated client’s QA & DevOps teams
Assurance
Socially insured OTM employee, resident of Germany

Client goals

Fressnapf, Europe’s largest specialty pet retailer, runs an e-commerce app with millions of users across multiple European countries. With such scale, even a single defect in production could impact on customer trust and revenue. To stay competitive, Fresnapf needed to strengthen its QA capabilities beyond the limits of its internal team:

  • Business risk: Millions of users and high transaction volumes meant critical bugs in production could directly harm the customer experience.
  • Capacity gap: The internal QA team was too small to keep up with new features and regression coverage.
  • Expertise need: Senior automation and CI/CD knowledge were missing to secure fast, stable releases.
  • Sustainable scaling: Required onboarding and mentoring of junior engineers to expand the QA function long-term.
Fressnapf needed more than extra hands. They needed someone senior who could keep millions of users safe from bugs — and at the same time help grow their QA practice by guiding juniors

OTM solution

OTM suggested Andrii, a senior QA automation engineer and full OTM employee (socially insured, EU resident), into Clients QA and DevOps setup. From day one he took ownership of automation and quickly became a driver for both delivery and team growth.

  • Full ownership of mobile automation (Java, Cucumber, Appium, Selenium) and API tests (RestAssured), also built frameworks with Appium, Robot Framework.
  • CI/CD pipelines in Jenkins - setup, optimization, regression suites.
  • Performance & load testing with JMeter together with DevOps.
  • Team scaling: onboarding and mentoring juniors, guiding them into frameworks and QA practices.
What impressed the client ways beyond the operational QA automation service, but the way Andrii took ownership - from co-shaping global test strategy to mentoring juniors

Results

Coverage

100%

of mobile app test automation owned and maintained by our expert. Additionally – a portion of the desktop app QA

Quality

94%

tests pass rate, which we’ve increased from ~80% baseline by the start time in 2022

Prevention

90%+

of critical bugs caught before release, thanks to automation and effective interface with manual testers and DevOps

Continuity

3+

years on a project, with XX prolongations

Three years in, client keeps extending the service. Results are stable, trust is sustained, and the team sees Andrii as their own. Andrii’s 3+ years at Fresnapf isn’t an exceptio — over 90% of OTM experts stay with clients for more than a year”

Meet our Expert behind this case

Here is Andrii Zelener, Senior QA Automation Engineer at OTM. Based in Bavaria and fluent in German, he has been supporting Fresnapf since 2022. In this short video, Andrii introduces himself and shares how he approaches his role.

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Our experts help companies to growth while keeping the end-users trust, even with millions of app visits.

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Scale your IT platform without compromising quality

Our experts help companies to growth while keeping the end-users trust, even with millions of app visits.

Find your experts

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Outstaffing
Head of Business Intelligence at Oliva Advisory GmbH:

As a consultancy, it is particularly important for us to find talented employees. Oliva Talent  Management does an excellent job and finds  outstanding experts for us at a fair price.

Internal employment
Head of Business Intelligence at Oliva Advisory GmbH:

As a consultancy, it is particularly important for us to find talented employees. Oliva Talent  Management does an excellent job and finds  outstanding experts for us at a fair price.

Internal employment
Head of Business Intelligence at Oliva Advisory GmbH:

As a consultancy, it is particularly important for us to find talented employees. Oliva Talent  Management does an excellent job and finds  outstanding experts for us at a fair price.

Internal employment
Head of Business Intelligence at Oliva Advisory GmbH:

As a consultancy, it is particularly important for us to find talented employees. Oliva Talent  Management does an excellent job and finds  outstanding experts for us at a fair price.

Internal employment

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