Fressnapf, Europe’s largest specialty pet retailer, runs an e-commerce app with millions of users across multiple European countries. With such scale, even a single defect in production could impact on customer trust and revenue. To stay competitive, Fresnapf needed to strengthen its QA capabilities beyond the limits of its internal team:
Fressnapf needed more than extra hands. They needed someone senior who could keep millions of users safe from bugs, and at the same time help grow their QA practice by guiding juniors
OTM suggested Andrii, a senior QA automation engineer and full OTM employee (socially insured, EU resident), into Clients QA and DevOps setup. From day one he took ownership of automation and quickly became a driver for both delivery and team growth.
What impressed the client ways beyond the operational QA automation service, but the way Andrii took ownership - from co-shaping global test strategy to mentoring juniors
Coverage
of mobile app test automation owned and maintained by our expert. Additionally, a portion of the desktop app QA
Quality
tests pass rate, which we’ve increased from ~80% baseline by the start time in 2022
Prevention
of critical bugs caught before release, thanks to automation and effective interface with manual testers and DevOps
Continuity
years on a project, with multiple prolongations
Three years in, client keeps extending the service. Results are stable, trust is sustained, and the team sees Andrii as their own. Andrii’s 3+ years at Fresnapf isn’t an exceptio, over 90% of OTM experts stay with clients for more than a year”



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